Everyday IT & In-Home Support
Flexible hourly rates for home users, seniors, and on-demand technical troubleshooting.
Everyday On-Site Support
Fast on-site PC/Mac diagnostics, network fixes, and printer setup.
- Hardware diagnostics & speed optimization
- Wi-Fi dead zone setup & router configuration
- Virus, spyware & malware cleanup
- Wireless printer & scanner troubleshooting
Senior & Accessibility Support
Patient, step-by-step guidance in plain English with zero confusing jargon.
- iPad, iPhone & Android tablet coaching
- Display enlargement & screen reader assistance
- Safe myGov, Medicare & online banking help
- Scam awareness & password simplification
Quick Remote Assist
Immediate remote desktop connection for quick software resolutions.
- Instant remote screen-share connection
- Email setup, Outlook fixes & password resets
- Software updates & pop-up removal
- No call-out waiting time
Managed IT Business Plans
Proactive care, compliance, and ongoing helpdesk support for growing teams.
Basic Plan
Essential monitoring for 1–4 workstations.
- Up to 2 hours support per month
- Remote IT helpdesk support
- 24/7 endpoint security monitoring
- Automated patch updates
- Quarterly health check report
- Additional Support at 150/hr
Standard Plan
Complete management for 5–19 staff.
- All Basic Inclusions
- Up to 6 hours support per month
- Microsoft 365 Management
- Cloud Backup Management
- Priority Helpdesk Response
- Network router & firewall maintenance
- Additional Support at 150/hr
The True Cost of IT Downtime
When the internet drops, servers go down, or a computer breaks, it's not just an IT problem — it's lost wages and missed opportunities. Use the sliders to estimate how much unmanaged IT issues might be costing your business.
Estimated Annual Savings with AUIDEAAI
Project Work & Equipment Upgrades
Please note: Major network upgrades, server migrations, and new hardware deployments are considered Project Work. These fall outside the scope of our standard monthly managed IT agreements and are quoted separately according to your specific project specifications.
Half-Day & Full-Day Setup Blocks
Fixed-fee setup blocks for complete home mesh networks, office rollouts, and hardware deployments.
Half-Day Setup Block (Up to 4 Hours)
Ideal for multi-room home Wi-Fi upgrades, dual-workstation setups, or new PC migrations.
- Whole-home Mesh Wi-Fi network configuration & testing
- Data transfer, app installs & profile sync on 1–2 PCs
- Printer, network storage (NAS), and backup integration
- Zero travel fee anywhere in the City of Casey
Full-Day Setup Block (Up to 8 Hours)
Designed for small office moves, full network switch setups, and commercial IT cutovers.
- Office network setup: router, firewall, patch panels, & switch config
- Multi-workstation rollout & Microsoft 365 cloud setup (up to 6 PCs)
- Local/cloud backup configuration & automated restore testing
- VoIP phone system setup & staff workstation training